Since long, the B2B marketing has been considered to be different from B2C marketing. The
reasons for this may be many; ranging from its longer purchasing cycle, multiple stake holders in
decision making process, distinct buying motivation and cost per sales deal being higher. But
increasingly, these dissimilarities between the two are fading away.
The competition in B2B arena is also getting more cut throat and one really has to work hard to
win a deal against others. Business buyers are now expecting more benefits like their personal
use consumer brands; they are more demanding and less discounting than ever before. They are
valuing customization above generalized products. In order to stay competitive in such rapidly
changing B2B sales world, the traditional marketing strategies need to evolve to the next level
and become more data-driven, to maintain their customer relationship backed by years of
experience.
Here are some guiding lines to help you understand that how to adopt the ‘give more to
customers than what they expect’ approach followed by the B2B data solution and lead
generation companies
1. Customer is the King: If you are still trying to shove down your archaic approach or
product down your customer’s throat, you must stop. Stop, because your B2B customer
would not buy what he does not want. You must go back to the drawing board, and shift your
approach from being inflexible to empathetic. Understand what your customer is looking for,
understand his problem and then design a solution for him. All that your customer cares for
is, to find ‘the solution’ to his problem and how your offering solve it faster and better than
others in the market.
2. Business relationship management- the CRM of B2B marketing: Customer relationship
management (CRM) is a famous jargon in B2C marketing, but yes it is now one of the key
formulas in B2B marketing as well. Once you customer shows trust in you, build on this
relationship and make it stronger, do not pounce on him for sales just let the benefits flow in.
Today’s B2B marketing is about building and fostering the few quality leads that you have
not focus on volume of B2B leads generation. Lead generation is not a one-time effort in
B2B marketing, instead it is an ongoing process and hence even after the sales, don’t cut off
from the customer, keep in contact. Especially, if any representative approaches you from
your client for advice, information or support related to your business, you must take that
extra step to help him out. These small favors make the connections that would bring in the
next deal. B2B lead management is much important than lead generation.
3. Don’t act blindfolded, Data helps: In order to strike right and be ahead in the competitive
world, B2B marketers cannot afford to leave key decisions like which customer is active,
what product is suitable and price to be quoted, to the understanding and opinion of the sales
& marketing team. Customer data is a valuable resource which should be exploited to
discover new prospects, identify cross-sell opportunities and anticipate customer behavior.
Hence, utilizing B2B data solutions as your single most powerful resource to base your
marketing efforts will prove to be a very beneficial move in the long run. There is such a
huge amount of customer data available today that a B2B marketer can pitch in early and
provide the customer with a solution before he even asks for it.
B2B customers have evolved into a very demanding lot and hence knowing the knitty-gritties
of their business needs via customer data is a prerequisite for the success of B2B marketing.
Thus, the B2B data solution and lead generation company that adapts itself to the changing
business scenario, must be chosen to buy the data.
reasons for this may be many; ranging from its longer purchasing cycle, multiple stake holders in
decision making process, distinct buying motivation and cost per sales deal being higher. But
increasingly, these dissimilarities between the two are fading away.
The competition in B2B arena is also getting more cut throat and one really has to work hard to
win a deal against others. Business buyers are now expecting more benefits like their personal
use consumer brands; they are more demanding and less discounting than ever before. They are
valuing customization above generalized products. In order to stay competitive in such rapidly
changing B2B sales world, the traditional marketing strategies need to evolve to the next level
and become more data-driven, to maintain their customer relationship backed by years of
experience.
Here are some guiding lines to help you understand that how to adopt the ‘give more to
customers than what they expect’ approach followed by the B2B data solution and lead
generation companies
1. Customer is the King: If you are still trying to shove down your archaic approach or
product down your customer’s throat, you must stop. Stop, because your B2B customer
would not buy what he does not want. You must go back to the drawing board, and shift your
approach from being inflexible to empathetic. Understand what your customer is looking for,
understand his problem and then design a solution for him. All that your customer cares for
is, to find ‘the solution’ to his problem and how your offering solve it faster and better than
others in the market.
2. Business relationship management- the CRM of B2B marketing: Customer relationship
management (CRM) is a famous jargon in B2C marketing, but yes it is now one of the key
formulas in B2B marketing as well. Once you customer shows trust in you, build on this
relationship and make it stronger, do not pounce on him for sales just let the benefits flow in.
Today’s B2B marketing is about building and fostering the few quality leads that you have
not focus on volume of B2B leads generation. Lead generation is not a one-time effort in
B2B marketing, instead it is an ongoing process and hence even after the sales, don’t cut off
from the customer, keep in contact. Especially, if any representative approaches you from
your client for advice, information or support related to your business, you must take that
extra step to help him out. These small favors make the connections that would bring in the
next deal. B2B lead management is much important than lead generation.
3. Don’t act blindfolded, Data helps: In order to strike right and be ahead in the competitive
world, B2B marketers cannot afford to leave key decisions like which customer is active,
what product is suitable and price to be quoted, to the understanding and opinion of the sales
& marketing team. Customer data is a valuable resource which should be exploited to
discover new prospects, identify cross-sell opportunities and anticipate customer behavior.
Hence, utilizing B2B data solutions as your single most powerful resource to base your
marketing efforts will prove to be a very beneficial move in the long run. There is such a
huge amount of customer data available today that a B2B marketer can pitch in early and
provide the customer with a solution before he even asks for it.
B2B customers have evolved into a very demanding lot and hence knowing the knitty-gritties
of their business needs via customer data is a prerequisite for the success of B2B marketing.
Thus, the B2B data solution and lead generation company that adapts itself to the changing
business scenario, must be chosen to buy the data.
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